The platform also offers social media support on Twitter, Facebook, and Telegram.įair Pricing: This remote-access solution is competitively priced. The support options include email ticket submission, live chat, and phone. Then, you simply tap the icon for the desktop application you want to launch from your mobile device.Ģ4/7 Support: Parallels Access offers round-the-clock support for all paid subscription levels.

Instead, Parallels Access offers an App Launcher similar to your iOS or Android Launchpad. Here’s what most users love about Parallels Access:Įxceptional User Interface (UI): Many mobile remote access solutions simply clone your desktop screen on your mobile device. However, like any other technology stack, this software has its limitations and downsides. There are many good things to like about Parallels Access. You can see all of our top picks here, with an insightful breakdown of what each software does best. That’s why we went through the trouble of reviewing the best remote support software that supports these capabilities. It’s even more complicated if you cannot access your client’s screen, access files, collaborate with team members, and run diagnostics. We can all appreciate that offering technical support isn’t easy. This solution lets you access desktop applications like native apps on your mobile device. Although most other remote access solutions have this capability, it is hard to beat Parallel Access. Parallels Access is the best solution for accessing a computer from a mobile device. However, Parallels Access really shines in one particular area. Like other products on our list, this software allows for seamless computer-to-computer connections if you need to access a client’s files to offer support. Parallels Access made it to our top list of the best remote support software. Comparing Parallels Access to the Best Remote Support Software However, Parallels Access is a terrific add-on tool to your main support software if you ever need to access your work computer or a client’s computer remotely from a mobile device. You can certainly get more robust software with support-specific features like diagnostic tools, scheduled sessions, voice, and video chat. Parallels Access might not be our top pick for the best stand-alone remote support software.

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